Refund & Returns Policy

Skincare and cosmetic products require strict hygiene, storage, authenticity and product-integrity controls. Returns are therefore reviewed individually and are not automatically approved.

Report delivery issues within 48 hours

Wrong or missing items, leakage, visible transit damage, broken/compromised seals or other immediately observable delivery problems must be reported within 48 hours with the LS order number and clear supporting photos/video.

Products we do not normally accept back

Opened, used, unsealed, tampered-with, substituted, altered, improperly stored or otherwise changed skincare/cosmetic products are not eligible for a normal change-of-mind return or exchange.

Personal preference and skincare results

Texture, scent preference, change of mind after opening, incompatibility with an individual's skin, irritation/sensitivity that is not caused by a product defect, or dissatisfaction with expected skincare results are not by themselves product defects. Skincare results vary between individuals and are not guaranteed.

Review and inspection

LADY SELENA may request photos/video and may inspect a product before approving replacement or refund. A return may be declined where there are reasonable concerns about use, tampering, substitution, altered packaging, storage or inability to verify the product's condition and authenticity.

Genuine defects

Claims involving a genuine manufacturing defect or another legally protected consumer right will be handled in accordance with applicable Egyptian law.

Last updated: August 2026. These policies do not limit rights that cannot legally be excluded under applicable Egyptian law.