Privacy Policy

LADY SELENA collects only information reasonably needed to operate the shop, fulfil orders, provide support and improve the customer experience.

Information we may collect

This can include your name, phone number, delivery address, order details, checkout notes, support messages and information you voluntarily provide through Skin Lab or other website interactions.

How we use it

We use information to process and deliver orders, contact you about an order, provide customer support, prevent misuse, maintain business records and operate or improve LADY SELENA services.

Payments

When InstaPay is used, payment proof may be sent through WhatsApp for manual verification. LADY SELENA does not need customers to upload payment screenshots into the shop database.

Sharing

Information may be shared with service providers when reasonably necessary to fulfil an order or operate the website, such as delivery providers and technical infrastructure providers. We do not sell customer personal information.

Contact

For privacy questions or requests relating to information you provided to LADY SELENA, contact customer support through the website or WhatsApp.

Last updated: August 2026. These policies do not limit rights that cannot legally be excluded under applicable Egyptian law.